Common questions
Start with your selfie
Choose one clear, front-facing photo in even light, with your eyes open. JPG, PNG and WebP work best. Photos must be smaller than 30 MB. You can also explore with an AI sample.
Build your look
Choose an occasion, select a palette or mix brands, then adjust the intensity. Add an outfit photo to coordinate colors. Use the product map and tutorial to see the selected products and shades.
Photo library closes immediately?
If this happens inside ChatGPT, open hueandpoise.com directly in Safari. You can also save your photo to Files and use Choose from Files on the photo page.
Makeup is missing or misplaced?
Try a brighter photo with one unobstructed face. Wait for face detection to finish. Manual eye placement supports eyeshadow only; full-face previews require automatic face detection.
Can I buy these products?
Shop this look shows the products and shades in your selected look. Products marked Coming soon do not have purchase links yet. Available shopping links open retailer websites, where you can confirm the shade, price and availability before ordering.
Is Palette free?
All current features are free during the public beta. No payment details are collected and you will not be enrolled in a subscription automatically. The prices on our plans page are planned launch prices.
Will my look be saved?
Your photo and look remain in the open studio tab. Reloading or leaving the studio starts a new session. Help, privacy and shopping links open separately so you can keep your studio open.